Corresponds to modifications made to tickets already issued, including changes of flight schedule, date, route, or name.

The charges detailed below will be applied per each flight segment and passenger.

In the case of POS and DOM Peru, the reissue fee is subject to the consumer law of that country, which establishes a charge of U$15.00 per complete reservation, for requests made up to 24 hours before flight departure, making the reissue manually, modifying the value of the mask for the U$15.00. In case the request is made within and up to 24 hours after the flight departure, the penalty to be charged will be according to the fare regulation. For both cases, consider any differences in rates, should thy exist. 

Example of a collection under consumer protection law: *LIMCUZLIM reservation with 3 passengers, U$15.00 will be charged per complete reservation plus any applicable fare differences per passenger. 

Considerations:

• Specify the conditions for each currency type in penalties. Penalties apply according to the currency defined in the Fare Specifications (EETT). If the fee is charged in CLP, the amount will be expressed in CLP and converted to the local currency according to the POS of Sale. If the fee is charged in USD, the penalty will be charged directly in USD, even for sales made in Chile. 
• In case of modifications, the change must be made to an equal or higher available fare class. Changes to a lower fare class than the one originally issued are not permitted.
• Family fare changes are not allowed by regulation. Ex: If it is issued in the BASIC fare , it must be changed to the BASIC fare . 
• Credit balances are not allowed in reissues. 
• In case you have one or more used segments (USED/FLOWN), the reissue can be historical. 
• For changes on reservations of more than 1 and up to 9 passengers, a SPLIT of the passenger to be modified must be made. 
• The penalty must be reflected through the YR tax, excluding USA agencies using Amadeus GDS where the penalty is reflected via the CP tax, both are not commissionable nor allow. 
• Reissues made directly by SKY will generate an auto transfer control of  ticket to Sky Airline, therefore, subsequent changes should always be channeled through the airline. 
• Reissues cannot be voided. 
• Changes allowed from 2 coupons to 1 when processing reissue correctly(applying fare di erence plus penalty). Residual balances for passenger not allowed.

Allowed for route changes from Domestic to Domestic or International to International. Changing from Domestic to International routes is not permitted.

Ex.

• In case of modifications, the change must be made per segment to an equal or higher available fare class and value.
• Changes to a lower value and fare class than the one originally issued are not permitted.
• If there is a residual amount due to the route change, that amount is not refunded.
• The rate prevailing on the day of reissue must be applied, maintaining the fare family. 
• The reissue must be performed as an Exchange. 
• The original ticket is relinquished as a form of payment for a new ticket (total by total). 
• The applicable penalty will be the one corresponding to the segment(s) to be modified.
• The penalty must be reflected through the YR tax, except for US agencies with Amadeus and Sabre systems in which the penalty is reflected through the CP tax, both of which are non-commissionable and non-refundable.

Any modification made to the ticket will automatically desynchronize the EMD associated with the sale of ancillaries, so it will be necessary to synchronize it with the new ticket(s) and coupon(s) reissued. 

Considerations: 

• The same passenger, service and route must be maintained. 
• The re-association of the EMD-A must be carried out on the same day as the reissue of the ticket. 
• The travel agent must reissue the ticket as normal and under the fare conditions. 
• If the ticket had an EMD-A associated with it, for the purchase of seats, carry-on bag or suitcase in the hold, the travel agent must re-enter the product into the reservation. 
• Once the product or ancillary has been re-entered, the travel agent must contact SKY Agency Support and request the re-association of the EMD-A to the new ticket generated. 
• In cases of reissue due to rerouting, name change and change of seats of di erent categories (first row, express exit, emergency exit or seat most forward), the travel agent must issue a new EMD-A associated with the new ticket and then request the refund of the original EMD-A through ARC/BSP Link, including the number of the new EMD-A issued in the ‘reason for refund’ field.

The travel agent may use the ticket of one passenger and deliver it as a form of payment for another, under the following conditions: 

• Allowed up to 24 hours before flight departure and for unused ticket changes. 
• Valid only between natural persons. 
• Applies to all routes operated by SKY. 
• A new booking must always be generated for the new passenger Once change is processed the original reservation must be cancelled to avoid DUPE. 
• The reissue must be carried out as an exchange, and the entire trip must be re-quoted as a new sale and based on the date of reissue. 
• The reissue must be made at a rate equal to (amount) or greater than the value of the original ticket, if a rate di erence applies. 
• It is not allowed to use more than one ticket as a form of payment. 
• The code “OD” will no longer be used for name changes. 
• The name change penalty must be applied through the code “YR” for each modified segment in the same way as a flight change, excluding USA agencies using Amadeus GDS where the penalty is reflected via the CP tax, both are not commissionable not allow. 
• For example, if a passenger has two segments and requests a name change only, they will be charged two YRs (one for each segment). If, in addition to changing the name, they request a flight date change, they will be charged one YR for each segment plus the corresponding fare di erence. 
• The penalties for name changes are the same as those listed in the “Penalties for Fare and Routes” chapter of this manual. 
• Reissues may be audited, and the respective ADM may be generated in the event.

Considerations for Chile and Peru Endorsement: 

• If original class of service is not available when generating new reservation, agent can request transfer of space from original pnr to new one via Agent Support división. 
• Once transfer completed, agent must void the original reservation & process reissue in new PNR. 
• Transfer of passenger must be noted in new reservation via OSI message. Example: Endo of ‘Name of original pax ‘for ‘name of new pax’. 
• In the case of Peru, it applies to non-used or partially used reservations. 
• In the case of Peru, the itinerary may be modified along with the endorsement request, paying the respective fare di erences. 
• In the specific case of the USD 15 charge on DOMPE endorsements, this will also be charged in “YR” and not in “OD. 
• In the case of Chile, it applies only to unused reservations. 
• In the case of Chile, itinerary modifications are not permitted along with the endorsement; that is, flight, dates, cass, route and fare must remain unchanged. 
• Must be requested at least 44hours prior to flight departure. 
• Only applied to 100% fully paid tickets.