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Reissue due to Name Change

The travel agent may use the ticket of one passenger and deliver it as a form of payment for another, under the following conditions: 

  • Allowed up to 24 hours before flight departure and for unused ticket changes. 
  • Valid only between natural persons. 
  • Applies to all routes operated by SKY. 
  • A new booking must always be generated for the new passenger Once change is processed the original reservation must be cancelled to avoid DUPE. 
  • The reissue must be carried out as an exchange, and the entire trip must be re-quoted as a new sale and based on the date of reissue. 
  • The reissue must be made at a rate equal to (amount) or greater than the value of the original ticket, if a rate di erence applies. 
  • It is not allowed to use more than one ticket as a form of payment. 
  • The code “OD” will no longer be used for name changes. 
  • The name change penalty must be applied through the code “YR” for each modified segment in the same way as a flight change, excluding USA agencies using Amadeus GDS where the penalty is reflected via the CP tax, both are not commissionable not allow. 
  • For example, if a passenger has two segments and requests a name change only, they will be charged two YRs (one for each segment). If, in addition to changing the name, they request a flight date change, they will be charged one YR for each segment plus the corresponding fare di erence. 
  • The penalties for name changes are the same as those listed in the “Penalties for Fare and Routes” chapter of this manual. 
  • Reissues may be audited, and the respective ADM may be generated in the event.

Considerations for Chile and Peru Endorsement: 

  • If original class of service is not available when generating new reservation, agent can request transfer of space from original pnr to new one via Agent Support división. 
  • Once transfer completed, agent must void the original reservation & process reissue in new PNR. 
  • Transfer of passenger must be noted in new reservation via OSI message. Example: Endo of ‘Name of original pax ‘for ‘name of new pax’. 
  • In the case of Peru, it applies to non-used or partially used reservations. 
  • In the case of Peru, the itinerary may be modified along with the endorsement request, paying the respective fare di erences. 
  • In the specific case of the USD 15 charge on DOMPE endorsements, this will also be charged in “YR” and not in “OD. 
  • In the case of Chile, it applies only to unused reservations. 
  • In the case of Chile, itinerary modifications are not permitted along with the endorsement; that is, flight, dates, cass, route and fare must remain unchanged. 
  • Must be requested at least 44hours prior to flight departure. 
  • Only applied to 100% fully paid tickets.
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