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Pentalties for Fare and Routes

The charges detailed below will be applied per each flight segment and passenger.

In the case of POS and DOM Peru, the reissue fee is subject to the consumer law of that country, which establishes a charge of U$15.00 per complete reservation, regardless of the number of segments, the charge will be per passenger*, for requests more than 4 hours after flight departure, making the reissue manually, modifying the value of the mask for the U$15.00. In case the request is made within and up to 4 hours after the flight departure, the penalty to be charged will be according to the fare regulation. *LIMCUZLIM reservation with 3 passengers, U$15.00 will be charged per passenger, total charge of U$45.00.

 

Considerations:

  • Specify the conditions for each currency type in penalties. Penalties apply according to the currency defined in the Fare Specifications (EETT). If the fee is charged in CLP, the amount will be expressed in CLP and converted to the local currency according to the POS of Sale. If the fee is charged in USD, the penalty will be charged directly in USD, even for sales made in Chile. 
  • In case of modifications, the change must be made to an equal or higher available fare class. Changes to a lower fare class than the one originally issued are not permitted.
  • Family fare changes are not allowed by regulation. Ex: If it is issued in the BASIC fare , it must be changed to the BASIC fare . 
  • Credit balances are not allowed in reissues. 
  • In case you have one or more used segments (USED/FLOWN), the reissue can be historical. 
  • For changes on reservations of more than 1 and up to 9 passengers, a SPLIT of the passenger to be modified must be made. 
  • The penalty must be reflected through the YR tax, excluding USA agencies using Amadeus GDS where the penalty is reflected via the CP tax, both are not commissionable nor allow. 
  • Reissues made directly by SKY will generate an auto transfer control of  ticket to Sky Airline, therefore, subsequent changes should always be channeled through the airline. 
  • Reissues cannot be voided. 
  • Changes allowed from 2 coupons to 1 when processing reissue correctly(applying fare di erence plus penalty). Residual balances for passenger not allowed.
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