1. Home
  2. Reissues
  3. Ancillaries included in reissue (EMD-A)

Ancillaries included in reissue (EMD-A)

Any modification made to the ticket will automatically desynchronize the EMD associated with the sale of ancillaries, so it will be necessary to synchronize it with the new ticket(s) and coupon(s) reissued. 

Considerations: 

  • The same passenger, service and route must be maintained. 
  • The re-association of the EMD-A must be carried out on the same day as the reissue of the ticket
  • The travel agent must reissue the ticket as normal and under the fare conditions. 
  • If the ticket had an EMD-A associated with it, for the purchase of seats, carry-on bag or suitcase in the hold, the travel agent must re-enter the product into the reservation. 
  • Once the product or ancillary has been re-entered, the travel agent must contact SKY Agency Support and request the re-association of the EMD-A to the new ticket generated. 
  • In cases of reissue due to rerouting, name change and change of seats of di erent categories (first row, express exit, emergency exit or seat most forward), the travel agent must issue a new EMD-A associated with the new ticket and then request the refund of the original EMD-A through ARC/BSP Link, including the number of the new EMD-A issued in the ‘reason for refund’ field.
Was this answer helpful?
RATINGS_YES
RATINGS_NO
Why wasn't this content helpful to you?
Thanks for your comment!