Involuntary changes will be considered under the following conditions or scenarios:

1. Advance: from 15 minutes of the original flight time
2. Delay: from 30 minutes of the original flight time 
3. Flight or route cancellations

The tickets are valid for:

• Completely unused or partially used tickets: 12 months from the date of ticket issuance.

The protection alternatives available for involuntary changes are as follows:

1. Change of date or flight without penalty or fare di erences, for travel within the validity of the ticket 
2. Full refund to the original form of payment

The travel agent may choose one of the alternatives o ered above and without the option of retraction.

Processes:

Changes:

• The travel agency will receive the SCHEDULE CHANGE via queue in its GDS and to the email registered in the reservation. 
• The agency must confirm the new protective flight, if accepted, (UN/TK to HK status). 
• In the event of disagreement with the proposed protection, the agency will seek a new protective flight in the original class, which will be the one to reissue the ticket. In case of not having the same class available, but the flight has availability, the agency must contact Agency Support for confirmation. 
• The reissue must be automatic, not charging a penalty or fare di erence,when an Involuntary Change is identified.

Consideraciones: 

Changes due to flight changes: 

• The travel agency will receive the SCHEDULE CHANGE via queue in its GDS and to the email registered in the reservation. 
• The agency must confirm the new protection flight, in case of acceptance (UN/TK to HK status). 
• In case of disagreement with the proposed protection, the travel agent will look for a new protective flight in the original class, being the one to reissue the ticket as historical and manual. In the event that the same class is not available, the travel agent may take the lowest available class and reissue manual, maintaining the original fare basis and fare construction. 
• If there is an EMD-A associated with the ticket, the agency must contact Agency Support to re-associate the EMD-A, which must be done on the same day of the reissue. 
• The reissue can be made without penalty or fare di erence, when an Involuntary Change is identified. 
• The reissue due to date or flight change must be done as historical and manual, eliminating the PNLTY item from the mask. 
• The mandatory endorsement to be used for this type of scenario is “W04”. Failure to use the endorsement will result in the issuance of  ADM for the agency. 
• This modification may be managed within the validity of the ticket. 
• You may request a change of date without additional charge, to fly up to 12 months after the original date of your flight. This change can be made up to 24 hours after the flight departure. If no change is requested, the fees will be refunded, and the agency must request a refund of the di erence of the ticket via BSP.