Passengers shall have the right to unilaterally terminate the contract of carriage by air and receive a full refund of the amount paid, without penalty, under the following conditions: 

Applies to all POS and routes operated by SKY (domestic and international).

Process your refund via BSPLINK (RI) or ARC (USA) for a total refund (includes fee and taxes) for the following reason: "W06".

Considerations:

• The travel agent must attach a simple declaration by the passenger, confirming their wish for the cancellation of their ticket (include the passenger's name/surname/ID). Example: I, (name / surname of the pax), with route XX, confirm my willingness to request the cancellation of the ticket, with reservation number XXXXXX, with purchase date XX/XX/XX. 
• To request the refund of additional services (EMD-A) associated with the reservation and purchased directly from SKY, submit request via the Agency Support email. 
• SKY will process the refund to post to original form of payment, within a period of 10 days from the date of entry of the request, upon receipt of the refund data, which may be reflected in the account statement at later date, depending on the bank and country.