A máximum of up to 9 individual passengers can be included in one SKY reservation. Reservations with Ten (10) or more passengers are considered a group. 

The following are mandatory elements for a SKY reservation: 

Law 21,398 (Chile) establishes that the carrier must request from the passenger, directly or through their authorized agents, their contact information, such as address, phone number, and email, to inform about any changes in the itinerary, whether it's an advance, delay, or cancellation of the flight, through written communication by the most expedient means possible, indicating the reason for the change. In case the passenger refuses to provide this information, a record of it must be made in the reservation.

Considerations: 

• The NAME element must reflect the data of the travel document that the passenger will use for his/her trip. 
• CHD (02 to 14 years minus 1 day) and INF (0 to 02 years minus 1 day) passengers must be properly identified in the reservation, with their passenger type. Additionally, it is mandatory for these passengers to carry SSR CHLD and SSR INFT elements. 
• Agencies may combine bundles, for example, outbound segments in BASIC and return segments in MAX. This applies to all passengers in the reservation. 
• INF passengers may be added post-issuance, according to the following process: 
  • Generate a new reservation with an adult (ADT) and the infant (INF) traveling, including FOID and date of birth (DOB) of the minor. 
  • Issue only the infant's (INF) ticket and cancel the created reservation. 
  • In the original reservation, enter the infant's ticket number, DOB and FOID (INF) through an OSI message, as informative. 
  • In case of incidents in the GDS process, contact Agency Support for assistance with the infant passenger (INF) entry. 
  • Agencies may combine bundles at initial issuance, e.g., outbound segments on BASIC and return on MAX. 
  • The application is for all passengers in the booking. 
• The FOID (Form of Identification) element corresponds to the document the passenger will use for their trip. It must specify the type (ID, PP, ID, etc.), country of issue (CL, PE, AR, BR, etc.), and document number. This element is mandatory for ticket issuance for SKY. 
  • SSR FOID H2 HK1/NICL1234567890K 
  • The SSR DOCS element for routes to/from Miami, must reflect the number, document type, date of birth and corresponding passenger document expiration date. 
• The time limits (TL) defined by fare class as defined by SKY are the following: 
  • 3 hours: O, A, X, Z, Q, N y M. 
  • 12 hours: T, R, L, B, S, H, V, K y Y. 
• Fare classes G and E will be visible in GDS, but cannot be sold, as they are for the exclusive use of Sky Airline. When trying to take these classes, the system will generate the following message:

• Promotional fares apply in accordance to published conditions. 
• The agency must issue passengers in accordance to their specific type, i.e., Adults (ADT), Children (CHD), or Infants (INF). The SSR CHLD and SSR INFT elements are mandatory in all reservations that include this type of passengers. 
• Agency may void or cancel issued tickets, however, only during the day of, until 23:59. 
• Agency Support Agent can identify an agency reservation as follows:

• The ticket is valid for 12 months from the date of issue. 
• For the management of any request to Agency Support a new request must be created, do not generate a request if the case is already closed.