Name correction is intended to correct any errors in the entry of personal information at the time of issuing a ticket. 

It applies in those cases in which the travel agent or the passenger has incorrectly entered some of his/her personal information in the reservation or has made a legal name change after the issuance of the ticket. 

It differs from the Endorsement or Ticket Transfer, since in the name correction the original passenger remains the same as the ticket holder. 

Conditions for name correction: 

When making a name correction, the following conditions must be considered: 

• Only one name correction is allowed per ticket. 
• It allows the correction of only one of these data fields: first name, last name or ID card, without limitation of characters. 
• In case the passenger wishes to modify two or more of the aforementioned elements, the commercial procedure of Endorsement or Change of Name product, as appropriate, will apply. 
• Applies to unused SKY tickets (with uninitiated travel). 
• Name corrections are allowed up to 24 hours before the flight. Corrections prior to this timeframe are not allowed. 
• The travel agent is required must mandatorily  to enter an OSI message on the original reservation, specifying the correction made, e.g. “Correction of last name Relles to Reyes”. 
• The travel agent must generate a new reservation, with the correct passenger data. 
• The original reservation must be voidedonce the new reservation is generated in order to avoid DUPE. 
• In cases where the same classes are not available, the lowest available class may be booked. 
• If there are no available seats on the flight, the travel agent must contact Sky Airline Agency Support and request the transfer of class to the new reservation, which must be generated for any future date, keeping the original reservation active and not canceled for this process. 
• The reissue will be done "Historically without penalty or fare di erence (no ADC), keeping the original fare basis and submitting the original ticket as payment (FP). 
• The mandatory endorsement must be "CORRECT NAME". Failure to enter the endorsement will result in the issuance of the respective ADM to the agency. 
• Depending on the type of correction, supporting documents may be required, according to the established procedure. 
• For reservations where there is more than one passenger, only the passenger requiring name correction should be separated (split the reservation) before starting the correction process. 
• If there is an EMD-A (suitcase, carry on or seats) associated with the original ticket, a new EMD-A must be issued and the original must be sent for refund via BSPLink/ARCLink, entering “Correct Name” in the reason for refund field, mandatory. 
• Name changes not allowed on trips already initiated.

*These examples are merely illustrative, and corrections of a similar nature may be made free of charge, provided that the conditions specified above are respected and that they do not involve a change of passenger, i.e., not a transfer of the ticket for another person to travel.

Conditions for change of legal name:

• This scenario occurs when for some legal reason the personal data of the original passenger of the reservation is modified in his identity document. 
• This applies to situations such as adoption, change of name and/or surname by administrative or judicial means and change of gender, among others. 
• The travel agent must channel the request through Sky Agency Support and attach the two o icial identity documents (old and new) that prove your identity (passport, identity card, ID card, etc.) and court order, if applicable. 
• Upon submission of supporting documentation, in these cases more than one of the above-mentioned fields may be modified in the reservation (name, last name, courtesy title and ID card number). 
• Corrections are allowed up to 24 hours before the flight. 
• An OSI must be entered in the reservation specifying that a legal name change has been made. 
• The reissue will be made by SKY, which will generate the loss of control of the ticket and any subsequent modification must be channeled with the airline.