The PNR Claim process or transfer of a reservation generated by SKY, can only be performed by certain travel agencies that work with Amadeus or Sabre distribution system and that SKY has authorized them to do so. The Claim is made by the travel agency and not by the SKY agent, who only verifies the OSI within the PNR indicates that the CLAIM was made. 

In order for agencies to request PNR Claim, they must meet the following criteria: 

• PNR Claims only applies for group bookings. 
• The PNR Claim will be managed once the BSP/ARC agency has first requested authorization from SKY. 
• The agency must accept the terms and conditions of groups via Claim. 
• The agency must provide corresponding PCC information to SKY so that it can view the group fare basis ending in GR and therefore it can self-manage its group broadcast & reissues. 
• The reservation must be created by SKY The reservation must be confirmed. 
• The reservation must contain the name of at least one passenger. 
• The number of names must be the same as the number of slots in the segment. There is no segment flown in the reservation. 
• The reservation must contain the agency's identification number (IATA/ARC), registered in SKY's system. 
• The reservation must contain OTHS SSR element with the information of the delivered fare, number of passengers and bundle. 
• There is no “Claim” previously made by another agency.

Group Quotations

For group quotation requests, both travel agencies and other clients may quote, pay, and issue directly through the Group Portal by registering at the following link. For more information on how to use the tool, please find the user manual available here.

If they are unable to manage their groups through the platform, they may also send their request by email, according to the corresponding country:

For proper handling, each application must contain the information detailed below:

A. Applicant's data:

• First name 
• Last name 
• Contact e-mail address 
• Telephone number 
• Country

B. Make your request as:

• Travel agency (add name of agency(arc#) and route for invoicing (as applicable). 
• Company (add name of company and tax ID for invoicing (as applicable) 
• Natural person

C. Reservation details:

Note: it is recommended to check flight schedules in advance on our website www.skyairline.com.

D. Additional products:

For example: 

• Carry-on baggage 
• Hold baggage 
• Special baggage 
• Seat selection 
• Pet in cabin 
• Pet in hold

Response times: 

Quotations are made during business hours, Monday through Friday between 08:30 and 18:00 hours. Due to this, you must take into account that: 

• A response will be given within 48 to 72 working hours from receipt of the request. 
• If the client needs to quote more than one group, the maximum response time is 7 working days.

Post-sale: 

In case you need post-sale assistance for groups, please contact the Agency Support channels.