The PNR Claim process or transfer of a reservation generated by SKY, can only be performed by certain travel agencies that work with Amadeus or Sabre distribution system and that SKY has authorized them to do so. The Claim is made by the travel agency and not by the SKY agent, who only verifies the OSI within the PNR indicates that the CLAIM was made. 

In order for agencies to request PNR Claim, they must meet the following criteria: 

• PNR Claims only applies for group bookings. 
• The PNR Claim will be managed once the BSP/ARC agency has first requested authorization from SKY. 
• The agency must accept the terms and conditions of groups via Claim. 
• The agency must provide corresponding PCC information to SKY so that it can view the group fare basis ending in GR and therefore it can self-manage its group broadcast & reissues. 
• The reservation must be created by SKY The reservation must be confirmed. 
• The reservation must contain the name of at least one passenger. 
• The number of names must be the same as the number of slots in the segment. There is no segment flown in the reservation. 
• The reservation must contain the agency's identification number (IATA/ARC), registered in SKY's system. 
• The reservation must contain OTHS SSR element with the information of the delivered fare, number of passengers and bundle. 
• There is no “Claim” previously made by another agency.