These alternatives apply in the event of death from January 28, 2026:

• Passenger on the reservation. 
• Immediate family members of the passenger (parents, children, siblings, spouses). 
• Companions traveling on the same reservation or with the same travel dates and route.

Required documentation:

To process the request, the travel agent must send the following to Agency Support:

• The corresponding death certificate. 
• The death must have occurred between the purchase date and the flight date.

Once authorization is obtained from Agency Support, the travel agent may proceed.

Option:

1 - Refund

A 100% refund of unused segments can be requested to the original payment method through BSPLink, attaching the email with authorization from Agency Support and including "W05" in the "reason for refund" field (mandatory). Application deadline: up to 3 calendar months after the original flight date in cases of death. The required documentation must be attached to request the refund.